Terms and Conditions & Code of Ethics

Welcome to BSIA (Berinet Smart/Academy). By accessing or using this platform, you agree to comply with the following Terms and Conditions and Code of Ethics. These guidelines are designed to ensure a safe, professional, and effective learning environment for all users.

1. Professional Conduct

All instructors and clients (students/parents) are expected to maintain professional, respectful, and ethical behavior at all times.
Any form of immoral, abusive, or inappropriate behavior towards instructors or clients is strictly prohibited.

2. Responsibility of Instructors

Each instructor shall be fully responsible for their conduct, communication, and teaching practices while using the platform.
Instructors are expected to uphold high standards of integrity, professionalism, and accountability.

3. Investigations and Dispute Resolution

BSIA reserves the right to investigate any reported misconduct or disputes.
Where necessary, BSIA will work with relevant authorities to ensure fairness, safety, and appropriate action for both learners and instructors.

4. Confidentiality

All personal information shared on this platform shall be treated with strict confidentiality.
Users are expected to respect the privacy of others and not share sensitive information without consent.

5. Payments and Fees

Any registration fees paid are non-refundable.
Parents/guardians are responsible for ensuring that all agreed fees are paid on time.

6. Client Satisfaction

BSIA is committed to ensuring high-quality service and client satisfaction.
Feedback is encouraged to help improve the platform and learning experience.

7. Anti-Cyberbullying Policy

Cyberbullying, harassment, intimidation, or any form of online abuse is strictly prohibited.
Any user found engaging in such behavior may face account suspension or permanent removal.

8. Parental/Guardian Responsibility

Parents or guardians are fully responsible for:
- Fee payments
- Dropping and picking up their children (if physical sessions are involved)
- Monitoring their child’s participation and conduct on the platform

9. Platform Rights

BSIA reserves the right to suspend or terminate accounts that violate these terms.
The platform may update these Terms and Conditions at any time to improve service delivery.

10. Acceptance of Terms

By using this platform, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions and Code of Ethics.